Improved Staff Engagement
Our mystery shopping programme helps you improve staff motivation, strengthen customer loyalty, and increase profitability through data-driven decisions.
Know What Your Customers Really Experience
Independent mystery shoppers give you real insights — with no setup fees, no contracts, and easy-to-use reporting.
Trusted by NZ businesses for over 35 years
Trusted by leading New Zealand businesses
We were looking to undertake a mystery shop assessment across all 18 stores, in the main centers as well as regional towns in New Zealand.
It was looking like it may be quite a difficult task arranging this across such a wide and diverse area however, after getting in touch with Helen from Customer Care it very quickly became one of the easiest processes I have ever undertaken in the 13 years I have worked for Cosmic.
I gave Helen the specifics of how we wanted our stores assessed and she created a tailored assessment sheet for the shoppers to run off. She provided it back to me very quickly which set the tone for the rest of the process. If I could describe the process simply, it would be accurate and efficient. The stores were visited in good time and the data that was provided was incredibly detailed and helpful.
It was so easy and detailed we ran Mystery Shops multiple times in the same store to check for improvement in shop scores.
Helen’s response times via email were prompt throughout the entire process.
I would HIGHLY recommend Customer Care if you are looking to gain information through a mystery shop process especially if you are looking for someone to take care of the whole job in a professional and timely manner.
Scott Curtis – Cosmic General Manager.
Scott Curtis
Cosmic General Manager
Why Choose Mystery Shopping NZ?
Simple, transparent, and tailored to your business needs
How It Works
Mystery Shopping involves a fully trained mystery shopper assessing and reporting on the customer service experience received at your business. The experience can be reported on by either a visit to your business or via email, live chat or phone calls.
We create your questionnaire
Aligned with your customer service goals and tailored to your specific industry requirements.
Our trained shoppers visit or call
Objectively assessing service quality with real-world customer interactions.
You get detailed reports
View insights instantly in your secure portal with actionable data and clear metrics.
Turn Customer Feedback Into Actionable Insights
Our mystery shopping programme helps you improve staff motivation, strengthen customer loyalty, and increase profitability through data-driven decisions.
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Ready to See How You Measure Up?
Our mystery shopping programme helps you improve staff motivation, strengthen customer loyalty, and increase profitability through data-driven decisions.
Call Now For A Free QuoteFrequently Asked Questions
Everything you need to know about our mystery shopping service
We can typically have your mystery shopping programme up and running within one week. This includes creating your customised questionnaire, briefing our shoppers, and setting up your secure online portal.
Yes, absolutely. We offer in-person visits, phone calls, and online assessments. We tailor our approach to match how your customers actually interact with your business.
Definitely. Every business is different, and we work closely with you to create questionnaires that measure what matters most to your organisation. You can adjust questions at any time as your needs evolve.
We’ve worked with businesses across retail, hospitality, automotive, healthcare, banking, telecommunications, and many other sectors for over 35 years. Our experience means we understand the unique service requirements of each industry.
All reports are available instantly through your secure online portal. You can view detailed results, compare locations, track trends over time, and export data for further analysis.